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AlojamientoTico Report Card
Contact Information

Tel: 1-469-242-3476
Email: hola@alojamientotico.com
Website: http://www.alojamientotico.com
Address: Moravia, 1000
San Jose, Costa Rica, N/A, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Accommodation Tico was founded in 2006 with the goal in mind to provide flexible and reliable services to their customers. Accommodation Tico has been a leading provider of Web Hosting. Although they are in Costa Rica, theyoffer high quality services to customers worldwide. They offer Web Hosting, Dedicated Servers, Domains and SSL Certificates. Each of their services come with guaranteed 99.9 uptime and a 30 days money back guarantee.
Accommodation Tico provides wide range of services such as Web Hosting, Dedicated Server, Network & Systems, Social Media and Email services such as Tico Email, Office 365, Mail Exchnage, Lync Online, etc. Accommodation Tico also provide Domain Registration and Transfer services.
Sales Review Grade: A
What we like: Sales person via phone was attentive and knowledgeable enough to answer our questions.
What needs improvement: Would like to see Live chat option.
Support Review Grade: A
What we like: Technical team quite helpful with installation of PHP, MySql and custom control panel.
What needs improvement: Would like to see Live chat option.
Plans / Features Review Grade: A
What we like: All plans have been designed perfectly according to customers need.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Accommodation Tico is known for the best Web Hosting provider in Costa Rica. Their unique and ideal relationship with clients have made thousdands of customers from all over the world.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? No. Only from 8am to 5pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone 1-469-242-3476
Sales Email info@alojamientotico.com
Main URL http://www.alojamientotico.com
 
Billing Details
Payment Methods
Bank transfers, Bank deposits, SINPE, Debit Card
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.alojamientotico.com/devolucion-de-dinero.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Quickly resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.alojamientotico.com/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Alojamiento Tico es la mejor empresa de Alojamiento que he conocido. Daniel Valle A A A A 12/13/2012 11:40:31 AM




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