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AlwaysWebHosting Report Card
Contact Information

Tel: +1-972-755-1294
Email: info@alwayswebhosting.com
Website: http://www.alwayswebhosting.com
Address: 10013 Huffines Drive
Rowlett, Texas, 75089, United States of America

Forum:
www.alwayswebhosting.com/forum
Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction AlwaysWebHosting aims to provide reliable, flexible and affordable solution to their customers. They have grown their business to the level where every customer is happy and satisfied with the quality of support and service they provide.The AlwaysWebHosting.com network is located at FastServers/LayeredTech data center in Chicago, IL and Cedar Falls, IA. They are committed to provide feature-packed hosting plans with 99.9% Up-time guarantee, 30 days money back guarantee and incredible around the clock technical support via live chat, phone, email and ticket system.
AlwaysWebHosting mainly focus on providing effective and easy to use web hosting services to their customers. In addition to top notch web hosting, they also provide Website templates and Domain Registration services.
Sales Review Grade: A
What we like: Sales person via live chat and phone was friendly to assist and answer our questions in detail. Response via email and ticket system was also good.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Issue with file access permissions was resolved within few minutes.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested the web hosting Bronze plan and it worked good for our basic requirements.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
AlwaysWebHosting provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. Their target market is shared web hosting, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered the questions asked
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered the questions asked
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Very quick to answer the questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-972-755-1294
Sales Email info@alwayswebhosting.com
Main URL http://www.alwayswebhosting.com
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.alwayswebhosting.com/guarantees.html#30day
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Issue was addressed immediately.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.alwayswebhosting.com/guarantees.html#30day
 
 
Consumer Reviews
No Reviews Available




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