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Datarealm Internet Services, Inc Report Card
Contact Information

Tel: 866-WEB-HOST
Email: sales@datarealm.com
Website: http://www.datarealm.com
Address: PO Box 1616
Hudson, WI, 54016, United States of America

News:
www.datarealm.com/news
Forum:
www.datarealm.com/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Vote For Datarealm Internet Services, Inc
 
Editor's Review
Host Introduction Datarealm was founded more than 15 years ago with one simple purpose - to host web sites. Over time they added clustering and load balancing technology to improve uptime and wrote the web’s first control panel.
Datarealm offers offers load balanced shared web hosting, dedicated servers, and virtual private servers.
Sales Review Grade: A
What we like: During testing, sales associates were very helpful and understanding. Questions were answered professionally and precise.
What needs improvement: Would like to see operating hours increased.
Support Review Grade: A
What we like: Support via ticket is fast and available 24/7.
What needs improvement: 24/7 live chat would be nice to see made available.
Plans / Features Review Grade: A
What we like: Datarealm offers a wide selection of services, all at affordable pricing. Knowing you can start small and grow with Datarealm is a great feature.
What needs improvement: Offer customers a money back guarantee and SLA on uptime.
Usability Review Grade: A
Conclusion Grade: A
Datarelm offers a unique approach to working with their customers, they do not believe in the “sink or swim” motto. Not everyone was born knowing how to host and develop web sites - it takes training and experience. Many web hosting companies claim to offer customer support, Datarealm live's it and breathe's it. They are extremely effective at providing a lifeline to their customers, I'm sure you will be very happy with their product and service provided.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Questions Answered Promptly
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Questions Answered Promptly
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Live sales chat was offline when testing.
Response Time (Issue Resolved) N/A
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Not available at time of testing.
Response Time (Issue Resolved) N/A
 
Sales Contact Details
Sales Telephone 866-WEB-HOST
Sales Email sales@datarealm.com
Main URL http://www.datarealm.com
 
Billing Details
Payment Methods
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Was not online when tested
Response Time (Issue Resolved) N/A
 
Phone Support Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Not available at time of testing.
Response Time (Issue Resolved) N/A
 
SLA
Does Host have an SLA? No
 
 
Consumer Reviews
No Reviews Available




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