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Knight Web Services Report Card
Contact Information

Tel: +1-800-733-0368
Email: sales@knightwebservices.com
Website: http://www.knightwebservices.com
Address: 1967 Wehrle Dr.
Williamsville, NY, 14221, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Knight Web Services started in 1996 with the aim to offer quality, dependable web and email hosting services at a fair price. Knight Web Services delivers web hosting solutions that are tailored to customer's specific needs. Their deep experience as a hosting company, has helped in creating scalable hosting solutions that promise exceptional performance and unmatched value. Knight Web Services web hosting services are coupled with world-class technical support and powers websites worldwide. Knight Web Services takes pride in offering reliable, affordable unlimited, high speed hosting solutiolns with 99.4% uptime guarantee secure with well-connected network, backed up by a dedicated Support Team.
Knight Web Services offers superior high quality Web Site Hosting, Reseller Hosting, Email Hosting, E-commerce, Cloud Hosting, Domain Names, and SSL Certificates. They also provide Content Management System, Managed Wordpress Hosting, and Website Maintenance services to their customers.
Sales Review Grade: A
What we like: Knight Web Services staff was top-notch and really quick, they all were assisting customers with friendly attitude. They all are having great customer serving skills.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Technical Support team continuously strives to provide their customer with a high level of professional service that is unmatched anywhere else within the hosting industry.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested VM Servers which was very good option, we managed host multiple domains at very affordable charges.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
At Knight Web Services you will receive friendly and personal touch support at all stages - from pre-sales questions to your server installation. They are commtted to provide quality, professional and reliable services to their customer at very affordable prices.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Questions were answered.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-800-733-0368
Sales Email sales@knightwebservices.com
Main URL http://www.knightwebservices.com
 
Billing Details
Payment Methods
Discover
Account Activation Period 1 day or less
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
https://www.knightwebservices.com/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue given.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.4%
Hyperlink to SLA https://www.knightwebservices.com/service-level-agreement
 
 
Consumer Reviews
No Reviews Available




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