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KnownSRV Report Card
Contact Information

Tel: N/A
Email: support@knownsrv.com
Website: http://www.knownsrv.com/
Address: Suite 18675, Lower Ground Floor, 145-157 St John Street
London, London, EC1V 4PW, United Kingdom

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction KnownSRV Solutions is an industry-leading, privately held, profitable web hosting company. Since 2009, KnownSRV has provided businesses worldwide with reliable, professional-class network environments to host websites, email, business applications, and other rich content. They are a friendly, accessible group of professionals and business developers. KnownSRV's core focus is to provide high standard of service at an extremely competitive price. KnownSRV takes it in pride that they do not oversell hardware or network in order to ensure that clients website or application will continue loading at fantastic speed. All of KnownSRV's datacenters have highest quality classification in Databarn -Netherlands, LuxConnect - Luxemburg, and Voxility - Romania. Their hosting services are coupled with world-class technical support, 99.9% uptime guarantee and truly unconditional money back guarantee.
As the premier provider of cheap hosting solutions, KnownSRV offers an array of web hosting plans designed for every budget, including cheap shared cPanel Hosting, powerful Dedicated and VPS solutions. They also provide Domain Registration, Transfer and Renewal services. KnownSRV maintain services only with the industry leading software and hardware suppliers, for the maximum security, speed and reliability.
Sales Review Grade: A
What we like: Sales team of KnownSRV is practical, honest and well-mannered. They suggest product according to your requirement.
What needs improvement: 24x7 Phone service is expected.
Support Review Grade: A
What we like: KnownSRV is a friendly, 24x7 accessible group of support professionals who are dedicated to make your experience go as smooth as possible.
What needs improvement: 24x7 Phone service is expected.
Plans / Features Review Grade: A
What we like: Quality service is provided at affordable prices. They also make migration fast and easy. All files, databases, and emails will be migrated over.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Fast, secure and reliable managed Europe hosting where you can find everything to run your online business at an extremely competitive price. Client security and privacy are main priorities of KnownSRV which is why they are a leading web hosting provider in London. Their system make your web-sites always available and loading blazing fast.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Just few minutes to get a reply back.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Just few minutes to get a reply back.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response to the request.
Response Time (Issue Resolved) Sales person was knowledgeable enough to answer.
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email support@knownsrv.com
Main URL http://www.knownsrv.com/
 
Billing Details
Payment Methods
Payza(Alertpay, Debit Cards, Skrill(MoneyBookers),
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 7 days
Hyperlink to Terms and Conditions
http://knownsrv.com/terms.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time of less than 20 minutes
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time of less than 20 minutes
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://knownsrv.com/terms.php
 
 
Consumer Reviews
No Reviews Available




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