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Localweb Report Card
Contact Information

Tel: +1-800-525-0031
Email: sales@localweb.com
Website: http://www.localweb.com/
Address: PO Box 12892, Research Triangle Park,
Durham, NC, 27709, United States of America

Blog:
www.localweb.com/blog
News:
www.localweb.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Localweb providing web hosting services since 1995 and are committed to provide fast and reliable web hosting service at the lowest possible prices. Localweb.com has 20+ years of experience in web hosting industry. They have stood the test of time and built strong customer loyalty due to their commitment to surpassing customers' expectations. Localweb is the only cloud server hosting company in the Southeast whose founder was actively involved in building the internet backbones. Localweb is dedicated to provide optimal reliability and uptime for clients' websites, along with responsive and timely support by their knowledgeable and trained support team. Their data centers are located in Research Triangle Park, NC, commonly known as the technical hub of America. Data centers have environmentally controlled racks, backup power, on-site security personnel and 24/7 surveillance. Localweb back-up their services with highest satisfaction guarantee in the web hosting industry: a full 60-day mo
Localweb supports a wide range of technologies such as Perl, CGI, Java Servlets, mySQL, JSP, MS SQL Server, and ColdFusion MX. Their vast assortment of hosting solutions such as Cloud computing, Cloud Hosting, Dedicated, Ecommerce, Managed, Exchange, Colocation, and SharePoint makes them a one-stop-shop for all hosting needs of customers.
Sales Review Grade: A
What we like: Sales team has great customer serving skills. They properly understand the client requirement and suggest product accordingly.
What needs improvement: Would like to see 24x7 Live Chat assistance.
Support Review Grade: A
What we like: The technical team of LocalWeb is likable, caring, friendly and most important they are very patient. With 24/7 customer support, any issue relating to service or hosting account is resolved without any delay.
What needs improvement: Would like to see 24x7 Live Chat assistance.
Plans / Features Review Grade: A
What we like: Having a dedicated server will give you all the needed resources to do practically everything and will provide the highest level of speed, security and uptime.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Localweb's core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. Whether it’s your first website or you are an advanced user, Localweb's web hosting packages gives everything you need to setup your online business.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Really quick response.
Response Time (Issue Resolved) Sales person was friendly to answer all our questi
 
Sales Contact Details
Sales Telephone +1-800-525-0031
Sales Email sales@localweb.com
Main URL http://www.localweb.com/
 
Billing Details
Payment Methods
Wire Transfer
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 60 days
Hyperlink to Terms and Conditions
http://www.localweb.com/about-american-data-technology
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response was good.
Response Time (Issue Resolved) Issue resolved with proper solution.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response was good.
Response Time (Issue Resolved) Issue resolved with proper solution.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Technician resolved level 1 issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.999%
Hyperlink to SLA http://www.localweb.com/about-american-data-technology
 
 
Consumer Reviews
No Reviews Available




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