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ServerGenie.com Report Card
Contact Information

Tel: 1-800-560-3450
Email: sales@servergenie.com
Website: http://www.servergenie.com
Address: 2410 W. Memorial Road, Suite C-332
Oklahoma City, OK, 73134, United States of America

Blog:
www.servergenie.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction ServerGenie is a Green Host and conserves as much power as possible. ServerGenie is a leader in power consumption responsibility and sustainable practices. ServerGenie purchases low voltage hardware that reduces their carbon footprint. They also have chosen a data center partner that optimizes power consumption and cooling for every last one of our cloud servers. They provide managed technical support 24x7 via phone, Skype, Live Chat and Email. They have combined affordably priced solutions with high-end products. ServerGenie currently co-locate servers in state of the art data centers in Dallas. They backed up their words with 100% uptime guarantee and 30 days money back guarantee.
ServerGenie offers WordPress Hosting as well as Cloud Hosting services with Managed Support. ServerGenie is the FIRST web host to offer a full training course for its customers. Articles, interviews, and video courses designed to help you increase your traffic, profits, and effectiveness as a business. They also provide free migration from your old host to your new ServerGenie account.
Sales Review Grade: A
What we like: Sales assistance via phone as well as chat was really good. Sales representative answered all my questions really fast with additional information.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: The way ServerGenie technicians resolved the issue was really fantastic. They resolved the issue within just 15 minutes with appropriate solution. Found ServerGenie support technicians knowledgeable and well known with the technical issues.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: ServerGenie provides Cloud Servers as well as Wordpress Hosting at affordable cost. We tested Cloud Server plan and it worked very well.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
ServerGenie is committed to top level hosting and white glove customer support. Mission of ServerGenie is simple, Deliver superior customer support, industrial grade hardware, 100% network uptime, feature rich operating systems and automated control panels at a price point small to medium level business can easily afford.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Got professional answers to the questions asked.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Got professional answers to the questions asked.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Answered the questions really fast
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) Very prompt response to the questions asked.
 
Sales Contact Details
Sales Telephone 1-800-560-3450
Sales Email sales@servergenie.com
Main URL http://www.servergenie.com
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.servergenie.com/wordpress-hosting.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) Immediately resolved the issue.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang one time and was speaking to technician
Response Time (Issue Resolved) Properly handled the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.servergenie.com/terms-conditions.html
 
 
Consumer Reviews
No Reviews Available




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