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InterServer Report Card
Contact Information

Tel: +1-877-566-8398
Email: sales@interserver.net
Website: http://www.interserver.net/
Address: 110 Meadowlands Pkwy, Suite 100
Secaucus, NJ, 07094, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction InterServer is a premier web hosting provider located in Secaucus, New Jersey. They provide unparalleled webhosting services at an affordable cost. As a technology and product innovator, Interserver is able to provide its innumerable customers with innovative products and services designed to complement their existing businesses. Interserver serves customers ranging from individual freelancers to fortune 500 companies in many countries. Over the years, Interserver has built a solid reputation for their commitment to security, reliablity, technical expertise and the best in customer support. They aim to treat their clients well, and strive to provide uninterrupted service, comprehensive resources, and all the tools needed to run a business. InterServer team is onsite 24/7 to ensure that customers are provided superior support.
InterServer provides wide range of hosting services to their customers which includes Shared Hosting, Reseller Hosting, VPS, and Dedicated Servers. Setups are fast and seamless with easy to use control panel choices. At Interserver they offer a 30 day money back guarantee, along with 99.5% uptime and a 100% power guarantee. Their support team is renowned for their efficiency and expertise and are readily available 24/7 via online chat, ticket system, or by phone.
Sales Review Grade: A
What we like: InterServer sales team was really quick and eager to help their customers. They are well trained and has great customer serving skills.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: InterServer support members have multiple years of experience within the hosting industry and are always learning new ways to serve customers needs and expectations.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested the VPS server. It was working very good since it offers the same degree of autonomy as dedicated hosting servers do, but at a much cheaper price.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
InterServer provides the most innovative and reliable hosting service for your businesses. They are known for their quality, reliability, and a safe and secure facility. InterServer with its exceptional service is the leading choice for many online operations today.
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Questions were answered properly.
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Questions were answered properly.
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Instant at time of testing.
Response Time (Issue Resolved) Sales agent was quite informative.
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
Sales Contact Details
Sales Telephone +1-877-566-8398
Sales Email sales@interserver.net
Main URL http://www.interserver.net/
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue given.
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone option was also fast.
Response Time (Issue Resolved) Immediately resolved the issue.
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.5%
Hyperlink to SLA http://www.interserver.net/service-level-agreement.html

Consumer Reviews
No Reviews Available

Hosting Plans
No Hosting Plans Available.

No. Company Interview Title Date Submitted
1 InterServer InterServer.Net Web Host Interview 8/12/2015 2:07:49 PM


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